sporybet | Help Center – Fast Answers and 24/7 Support

Topic of inquiry

What Do You Need Help With?

The Sporybet Help Center is ready to assist with any question — choose your topic below to get started.

Deposits & Withdrawals

Any payment issues with bKash, Nagad, or Rocket.

Account management

Bonuses & promos

How to activate welcome bonuses, free spins, and other offers.

Games & Betting

Questions about game rules, voided bets, and Live Casino.

Security & verification

KYC documents, two-factor verification, and account security.

Mobile App

Issues with app download, installation, and updates.

Tournaments & VIP

Leaderboards, tournament rules, and VIP benefits.

Responsible Gambling

Self-exclusion, budget limits, and mental health support.

Our Support

Why does Sporybet offer the best support in Bangladesh?

The number of betting platforms in Bangladesh is growing, but very few offer genuine support in Bangla. From the very beginning, Sporybet made a clear decision: support would be built around Bangladeshi users — in their language, at their convenience, and through methods they're familiar with.

Sporybet's support team is made up of Bangladeshi agents who understand local issues firsthand. Whether your bKash payment is stuck or your app is running slow on mobile data, they can walk you through a fix in no time.

Support is available through Live Chat, email, and Telegram. Live Chat has an average response time of under five minutes, and we're committed to resolving complex issues within 24 hours. Whether it's 2 AM or 5 in the morning — Sporybet support is always on.

Start chatting

Contact

Get in touch with us

There are three ways to reach Sporybet support — choose whichever works best for you.

Live Chat

The fastest option. Log in to the site and click the chat icon in the bottom right corner to get started instantly. You can chat in Bengali.

Now Active

Email Support

For detailed issues, send us an email. Attaching a screenshot and your transaction number helps us resolve things faster.

Response: Within 24 Hours

Telegram Channel

Stay connected to Sporybet's official Telegram channel for updates, new offers, and system notifications.

Official Channels

Warning — Beware of Fake Support

Sporybet will never ask for your password, OTP, or payment PIN. If anyone contacts you claiming to be from Sporybet and asks for this information, it is a scam. Only use official channels to get in touch.

User Guide

Step-by-Step Guide

A detailed step-by-step breakdown of the most common tasks on Sporybet.

Log In to Your Account

Click the "Deposit" button

Find the "Deposit" button in the top menu or the wallet section and tap it.

Choose a Payment Method

BKash, Nagad, Rocket, or Upay — choose whichever mobile banking service you prefer.

Enter Amount & Confirm

Enter the amount you'd like to deposit (minimum ৳200), then tap "Confirm". An OTP will be sent to your mobile.

Check balance in wallet

Your balance usually updates within 1–3 minutes. If it doesn't, contact support with your transaction ID.

Things to Remember When Depositing

Minimum Deposit ৳200
100% Bonus on First Deposit
No deposit fees
Send from an account registered in your own name
Save your reference number in case of any issues

Go to Wallet

Select method and amount

Enter where you want the money sent (bKash / Nagad / Bank) and the amount. Minimum withdrawal is ৳300.

Verify your mobile number

Make sure the number you're sending money to is registered to your account. They must match.

Submit Request

Once all details are correct, tap the "Withdraw" button. A confirmation will be sent via SMS or email.

Receive funds

Mobile banking withdrawals typically arrive within 5–15 minutes. Bank transfers may take 1–3 business days.

What to do if your withdrawal is delayed

If it hasn't arrived within 15 minutes

Check your transaction history to see if the status shows "Processing".

If It Still Hasn't Arrived After 30 Minutes

If You See "Declined"

This is usually a payment detail mismatch. Please try again with the correct number, or reach out via email.

Getting started with betting on Sporybet is straightforward. Head to the Sports or Casino section. Under Sports, you'll find all major events including cricket, football, and tennis. Click on any match you want to bet on and you'll see the full range of markets and odds.

Click on your preferred odds to add them to the bet slip. Enter your stake and press "Place Bet". If your bet wins, the payout will be credited to your wallet automatically once the match ends.

In-Play Betting

You can place bets while a match is in progress. Live odds update in real time.

Cash Out

You can cash out part or all of your bet before the match ends and lock in your winnings.

Betting Limits

Minimum bet ৳ 20

Maximum single bet ৳ 50,000

Accumulator Maximum 15 Events

Maximum win ৳ 20,00,000

KYC (Know Your Customer) is the identity verification process. After registering with Sporybet, you'll need to complete KYC to make large withdrawals or access the full features of your account.

Have Your National ID Ready

Take clear photos of both the front and back of your NID card. Blurry images may result in verification being rejected.

Take a selfie

Take a selfie holding your NID — both your face and the card must be clearly visible.

Upload to your profile

Go to Settings → Identity Verification → Upload Document. Maximum file size is 5 MB.

Waiting for Approval

Verification is usually completed within 2–6 hours. You'll receive a confirmation via SMS.

Your Information Is Secure

KYC documents submitted to Sporybet are used solely for identity verification and are never shared with any third party. All data is stored with AES-256 encryption.

Accepted Documents

National ID Card (NID)
Passport
Driving license

Common issues

Most Common Issues

I Made a Deposit but My Balance Hasn't Updated

First, wait 5 minutes and refresh the page. If the balance still hasn't updated, copy the transaction ID from your mobile banking app and send it to Live Chat. Most issues are resolved within 15 minutes.

Why am I not receiving my bonus?

Some bonuses come with conditions — for example, the first deposit bonus is only available to new accounts. Read the bonus terms carefully, and if you run into any issues, send a screenshot of your deposit to support.

Withdrawal request "Rejected"

The most common reason is that the payment number doesn't match the name on your account. Go to your profile, update the number, and try again.

App won't install or keeps crashing

Enable "Install from unknown sources" in your Android settings. If you have an older version installed, uninstall it first, then download the latest APK from the official site.

FAQs

Questions about the help center

Joining Sporybet's tournaments and leaderboard events is completely automatic — no separate registration required. Simply place bets on the designated games during the event period and points will accumulate. Points are typically earned at a rate of 1 point per ৳100 wagered. The top scorers on the leaderboard win prizes, which are credited automatically to winners' wallets within 48 hours of the event ending. If any special rules apply, they'll be listed on the event page — it's worth a quick read before you start playing.

No. Sporybet strictly prohibits anyone under the age of 18 from participating. Users must confirm they are 18 or older at registration, and KYC verification requires a National ID or passport to prove date of birth. If a user is found to be underage during verification, the account will be permanently closed and any deposited funds will be returned. We urge parents and guardians to ensure that password protection is in place on their devices to prevent underage family members from accessing Sporybet accounts.